Accessibility statement

1About this statement

This statement applies to the NJS Law website, njslaw.co.uk. It is run by NJS Law.

We are a private law firm, so the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 do not apply to us. This is a voluntary statement: we follow the format those regulations use because it tells you clearly what works, what does not, and what to do if something gets in your way.

You should be able to:

• zoom in up to 400% without the text spilling off the screen, and change the colours, fonts and spacing of text in your browser;
• use the whole website with a keyboard alone, with a visible marker showing where you are;
• skip past the menu straight to the main content;
• use the website with animation turned off (we follow your device's "reduce motion" setting).

AbilityNet has advice on making your device easier to use if you have a disability.

2How accessible is this website?

We aim to meet the Web Content Accessibility Guidelines (WCAG) version 2.2 at level AA.

Compliance status: this website is partially compliant with WCAG 2.2 level AA, because of the content listed in section 3. The pages, forms, menus and cookie banner we build ourselves met every level A and AA success criterion we tested on 9 November 2026.

3What is not fully accessible

We know about these issues:

• Our guide PDFs. We have not yet checked that the PDF versions of our guides are tagged for screen readers, so headings, lists and tables in them may not be read out as such (WCAG 1.3.1 Info and Relationships). The full text of every guide is on its page of this website, which you can read without the PDF. If you need a guide in another format, ask us using the details in section 5.
• The chat window provided by Pipedrive. It loads from Pipedrive, not from our website, and we cannot change how it is built. We have not tested it against WCAG 2.2. If it is hard to use, contact us another way (section 4).
• The Solicitors Regulation Authority's badge. The badge at the bottom of each page is supplied by the SRA's provider. We show a focus outline around it when you reach it with a keyboard, but the link inside it shows no focus marker of its own (WCAG 2.4.7 Focus Visible). You can check our registration directly on the SRA's register.
• Videos and posts on other websites. Some pages link to our videos on YouTube and TikTok and to our social media pages. We have not checked that every video has accurate captions (WCAG 1.2.2 Captions (Prerecorded)).

4What other ways can I contact NJS Law?

• Send us your details through the enquiry form, if you prefer to type.
• Use our contact page.
• Write to us at NJS Law, St George Chambers, St George's Place, Macclesfield, Cheshire SK11 8BT.
• We can send documents in large print or as audio, or explain them on a call.

5Can you make adjustments for me?

Yes. Tell us what you need at any stage: when you enquire, when you sign, or if you complain.

6How do I report a problem with this website?

We are always looking to improve the accessibility of this website. If you find a problem that is not listed on this page, or you think we are not meeting the guidelines, tell us:

• use our contact page; or
• write to NJS Law, St George Chambers, St George's Place, Macclesfield, Cheshire SK11 8BT.

Please tell us the web address of the page, what you were trying to do, and the device and software you were using, if you know them.

If you are not happy with our response, you can contact the Equality Advisory and Support Service (EASS).

7How we tested this website

This website was last tested on 9 November 2026. The test was carried out by FFO, the team that builds this website for NJS Law, with automated and manual checks:

• automated checks with axe-core 4.12 (Deque) in the Chromium browser, against every WCAG 2.0, 2.1 and 2.2 level A and AA rule it covers;
• manual checks of keyboard-only use (focus order, visible focus, the skip link, menus, the cookie banner and forms), form labels and error messages, headings, link text, image descriptions, colour contrast, reflow at 320 pixels wide, 200% zoom, text spacing, target size, motion, page titles and language.

We tested every type of page at phone (390 pixels) and desktop (1,280 pixels) widths: the home page, claim pages, guides and the guide request form, articles and the articles list, our team pages, the contact and enquiry form (empty, with errors and after sending), frequently asked questions, reviews, resources, our legal pages, the page-not-found page, the cookie banner and the chat button. We have not yet tested with screen readers or speech recognition software.

We fixed the problems the test found before publishing this statement. The full results are kept by FFO.