If you suffered a slip, trip, or fall in a supermarket, you may be entitled to claim compensation.
No Win No Fee: The law limits our success fee to 25% of the compensation for pain, suffering and loss of amenity and for past financial losses, after any state benefits are repaid. Compensation for future losses is not counted. If you win, our success fee is deducted from your compensation. It is a percentage of our basic charges, and the law limits it as set out above. Any After the Event insurance premium is payable only if you win, and is never charged upfront. Your letter of engagement sets out exactly what you will pay for your type of claim, and we explain it before you sign. If you lose, you pay us nothing. This applies as long as you keep to your responsibilities under the agreement. You may have to pay costs if you end your claim early, fail to beat an offer the other side made, or a court finds your claim dishonest or exaggerated; where we have arranged After the Event insurance, it covers some of these costs if you keep to the policy's terms. See exactly what you pay.
Supermarket accidents often involve wet floors, unsafe shelves, or faulty trolleys, leading to pain, stress, and unexpected costs.
You shouldn’t face the financial and emotional burden alone.
At NJS Law, our solicitors specialise in supermarket accident claims and securing fair compensation.
Get the compensation the law allows for your injury and losses
When you’ve been injured through no fault of your own, you have the right to pursue compensation.
Our role is to support you through the process, protect your legal rights, and help you recover the financial security you need to move forward.
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Our Supermarket Accident Claims Solicitors
Discover today if you’re eligible to make a claim. Tell us what happened using the enquiry form on this page.
Common Types of Supermarket Accident Claims
Supermarket accidents occur in specific ways and often fall under what is an occupier liability claim, where those responsible for the premises must take reasonable steps to keep visitors safe. Below are the most common causes of injury:
- Slips on Wet Floors – Slips often occur from spills, cleaning, or leaks without warning signs.
- Trips Over Obstacles – Trips may be caused by items in aisles, loose mats, or uneven flooring.
- Falling Objects from Shelves – Poorly stacked or high-placed items can fall and cause head, neck, or back injuries.
- Faulty Trolleys and Store Equipment – Broken trolleys, baskets, or malfunctioning doors can lead to accidents.
- Car Park Hazards – Hazards include potholes, poor lighting, and unclear signage.
- Food and Packaging Hazards – Damaged packaging, foreign objects in food, or mislabelled allergens can cause serious harm.
If negligence, poor maintenance, or missing warning signs caused your accident, you may be entitled to make a supermarket accident claim.
Am I Eligible to Make a Supermarket Accident Claim?
You may be eligible to make a supermarket accident claim if:
- You were injured because of unsafe conditions while lawfully on supermarket premises.
- The accident happened within the last three years (the legal time limit).
- The injury resulted from supermarket negligence or poor safety standards.
Common examples include slipping on a wet floor without a warning sign, tripping over obstacles left in aisles, or being struck by falling items from shelves. These incidents often arise when a store fails to meet its duty of care under the Occupiers’ Liability Act 1957, which requires premises to be reasonably safe for visitors.
Not sure who was at fault? If you’re unsure who was responsible for your accident, it may help to read Who Is Liable For Slip, Trip, Or Fall Injuries, which explains how fault is assessed in these cases.
Our solicitors assess every case with care — and there’s no obligation to continue.
We’ll confirm your eligibility and give you the confidence to move forward with your claim.
What Can You Claim for in a Supermarket Accident Claim?
When you make a supermarket accident claim, compensation can cover a wide range of losses across different types of personal injury, such as:
- Pain and suffering – for the physical and emotional impact of your injury.
- Loss of earnings – including reduced future income if your ability to work is affected.
- Medical treatment and rehabilitation – covering hospital care, physiotherapy, or counselling.
- Care and assistance – from relatives or professional carers if you need support with daily activities.
- Travel and incidental expenses – such as transport to medical appointments.
- Home adaptations or mobility aids – for serious injuries requiring long-term adjustments.
In addition to financial losses, claims can also reflect the effect of common supermarket injuries such as broken bones, head or back injuries, sprains, and cuts. Our solicitors build every claim carefully to recover the full compensation available under personal injury law.
How the Supermarket Accident Claim Process Works
Our solicitors guide you through every stage of the supermarket accident claim process:
- Step 1: Free Consultation – Speak to us for a free assessment of your case and your legal rights.
- Step 2: No Win No Fee Agreement – You pay nothing upfront, and if you lose you pay us nothing.
- Step 3: Evidence Collection – We gather CCTV, witness statements, and medical records to support your claim.
- Step 4: Claim Submission – Our team negotiates directly with insurers or the responsible party.
- Step 5: Settlement or Court Award – We build your case with evidence to maximise your compensation.
From start to finish, you’ll be guided at every step – and you can also read our Occupier Liability Claim Guideto understand the process in more detail.
Supermarket accident claims form part of a wider area of personal injury law, which covers many different types of accidents and injuries. If your circumstances fall outside this category, or you’d like a broader overview, see Learn more about Personal Injury Claims and how Supermarket Accident Claims fit in.
What Should I Do After a Supermarket Accident?
Taking the right steps after an accident in a supermarket can strengthen your claim:
- Report the incident immediately – Make sure the accident is recorded in the store’s accident book.
- Gather evidence – Take photos of the scene, the hazard, and your injuries if possible.
- Seek medical attention – Visit a GP or hospital to have your injuries assessed and recorded.
- Collect witness details – Ask for the names and contact information of anyone who saw the accident.
- Preserve documents – Keep receipts, medical records, or any correspondence related to the incident.
- Contact a solicitor – Get early legal advice to understand your rights and start your claim correctly.
Following these steps ensures vital evidence is preserved and your claim is built on a strong foundation.
Why Choose NJS Law for Your Supermarket Accident Claim?
Pursuing a claim can feel overwhelming, but choosing the right solicitor makes all the difference. At NJS Law, we combine experience, transparency, and client-first service to negotiate a settlement on your behalf.
- We have recovered £10m+ for our clients.
- Rated 4.8/5 on Trustpilot from 874 reviews.
- Experienced Specialists – With more than 200 years of combined legal experience, your case is handled by a lawyer with the right expertise.
- Client-First Approach – We prioritise clear communication, empathy, and plain-English advice at every stage of your claim.
Figures are compensation before any deductions.
We gather the evidence, value your claim and negotiate with the insurer.
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- More than 200 years of combined legal experience , delivering tailored and reliable personal injury support
What our clients say
- Rated 4.8/5 on Trustpilot from 874 reviews.
Insights on Supermarket and Public Liability Claims
Supermarket accident claims fall under occupiers’ liability law, which requires businesses to keep their premises safe for customers. The following articles explain how liability works in different contexts and highlight real examples of compensation claims.
These resources give valuable background on liability law and demonstrate how successful claims are built in real-world situations.
Speak to Our Supermarket Accident Claims Solicitors Today
Our dedicated solicitors specialise in supermarket accident claims and have more than 200 years of combined legal experience in personal injury law. We know how stressful an accident can be, and we are here to guide you every step of the way.
Free initial consultation – get advice at no cost.
No Win No Fee promise – you pay nothing unless we win.
Nationwide support – we represent clients across England and Wales.
Take the first step today. Tell us what happened using the enquiry form on this page.
Frequently Asked Questions About Supermarket Accident Claims
How Long do I Have to Make a Supermarket Accident Claim?
You normally have three years from the date of your accident to start a claim. This time limit may be extended for children or people without mental capacity.
What Evidence do I Need to Support my Claim?
Useful evidence includes CCTV footage, photos of the hazard, accident book entries, witness details, and medical records. Your solicitor will help collect and present this evidence.
How Much Compensation Could I Receive for a Supermarket Accident?
Compensation depends on the severity of your injury and the financial losses you suffer. Claims can cover pain and suffering, medical treatment, lost earnings, and future care needs.
Do I Have to Go to Court for a Supermarket Accident Claim?
Most supermarket accident claims settle out of court through negotiation with insurers. Only a small percentage go to trial, usually if liability or compensation cannot be agreed.
Can I Make a No Win No Fee Supermarket Accident Claim?
Yes. At NJS Law, our No Win No Fee agreement means you pay nothing upfront, and no legal fees at all if your claim is unsuccessful.
What Types of Injuries are Common in Supermarket Accident Claims?
Typical injuries include broken bones, back and neck injuries, sprains, cuts, and head injuries. Some claims also involve long-term conditions that affect work and daily life.
Latest Insights on Supermarket & Occupiers’ Liability Claims
Below you’ll find our latest insights covering Supermarket and Occupiers’ liability claim,s including examples, case studies and more.
Thinking about a claim? Read about Personal injury claims and how No Win No Fee works, or send us your enquiry.